Alex Morgan
Product Manager
Professional Summary
Product manager with 8 years of experience launching B2B SaaS and marketplace products across MENA, India, and Europe. Skilled at translating customer insights into focused roadmaps, improving activation and retention, and aligning engineering, design, sales, and leadership around measurable product outcomes.
Professional Experience
Senior Product Manager
Northstar Labs | Dubai, UAE
Jan 2022 - Present
Own roadmap strategy for a B2B workflow platform serving enterprise operations teams.
- Led product discovery and roadmap planning for a SaaS platform used by 50K+ monthly users.
- Improved onboarding activation by 24% through research-led funnel experiments and clearer first-run tasks.
- Partnered with engineering, sales, and support to ship 18 major releases in one year.
- Introduced quarterly product health reviews that reduced unresolved customer escalations by 32%.
Product Manager
BrightApps | Bengaluru, India
Jun 2019 - Dec 2021
Managed mobile productivity and analytics features from concept to launch.
- Launched self-serve analytics dashboards that reduced weekly account reporting work by 8 hours.
- Increased onboarding completion by 17% by redesigning plan comparison and guidance prompts.
- Worked with design and data teams to prioritize high-impact user needs across 5 product squads.
Associate Product Manager
Cloudlane | London, UK
Aug 2016 - May 2019
Supported product operations, customer research, and release planning for a cloud collaboration suite.
- Interviewed 120+ customers to identify friction in account setup and team invitation flows.
- Helped launch a role-based permissions feature adopted by 64% of enterprise accounts within six months.
- Built product dashboards that improved sprint planning accuracy and stakeholder visibility.
Education
Master of Science in Innovation Management
University of Manchester | Manchester, UK
2014 - 2016
Distinction
Focused on product strategy, service design, analytics, and technology commercialization.
Bachelor of Engineering in Computer Science
University of Mumbai | Mumbai, India
2010 - 2014
First Class
Coursework included data structures, systems design, databases, and human-computer interaction.
Core Skills
Product Strategy | Roadmapping | User Research | A/B Testing | Data Analysis | SQL | Agile Delivery | Stakeholder Management | Go-to-Market Planning | Figma | Amplitude | Jira | Pricing Strategy | Customer Journey Mapping
Selected Projects
Self-serve Analytics Launch
portfolio.alexmorgan.design/analyticsProduct Lead
Created a reporting experience that helped operations leaders track activation, retention, and revenue outcomes.
- Reached 72% adoption across account teams within the first quarter.
- Reduced manual reporting requests by 41% after launch.
AI Support Triage
portfolio.alexmorgan.design/ai-triageDiscovery Lead
Defined an AI-assisted support triage workflow for high-volume customer operations teams.
- Cut first-response time from 6 hours to 52 minutes in pilot accounts.
- Designed safeguards and escalation rules with support, legal, and engineering teams.
Enterprise Permissions Redesign
portfolio.alexmorgan.design/permissionsProduct Manager
Rebuilt role-based access controls for enterprise admins managing distributed teams.
- Improved enterprise admin task completion by 29%.
- Supported expansion deals worth AED 1.8M in annual recurring revenue.
Certifications
Certified Scrum Product Owner
Scrum Alliance | 2023
Product Analytics Certification
Product School | 2022
Design Thinking for Innovation
University of Virginia | 2021
Languages
EnglishFluent
HindiNative
ArabicConversational
Key Achievements
Product Excellence Award
Recognized for leading the highest-retention product launch of 2024.
Revenue Impact
Contributed to AED 4.2M in expansion pipeline through enterprise workflow improvements.
Mentorship
Mentored 6 associate product managers, with 4 promoted into independent product ownership roles.
References
Maya Kapoor
VP Product, Northstar Labs
Speaking & Community
Regular speaker and mentor for product management communities in Dubai and Bengaluru.
- Presented a workshop on product discovery for 180+ startup founders and product leaders.
- Volunteer mentor for early-career product managers transitioning from engineering and design.
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